The Xerox TeleWeb Call Centres handle inbound service requests, 2nd level analyst support and Inside Web and Tele Sales functions for Xerox across North America.
As an employer of 72,000 people world-wide – Xerox has based an integral operations centre right in the heart of Canada. For the thousands of Nova Scotians that Xerox employs – the Centre represents the great optimism and opportunity throughout Canada. Xerox chose Atlantic Canada to be the North American hub for their TeleWeb applications. Nova Scotia’s competitive business climate, high tech infrastructure and strategic location are a tough combination to beat. The Xerox TeleWeb is a model for the future. It combines the use of the Internet with advanced telecommunications skills to provide the highest possible quality of customer service. This centre is a focal point for our company’s new and emerging market strategies.